T.O.S & Grading
COVID-19 policy update:
My shop is remaining open during this time but due to the current pandemic orders are experiencing long delays I thank you for your support and will promise to have everything sent out as soon as I possibly can!
If you have any questions please DM me on Instagram @violetcascade
Or email me at Momofoxarts@gmail.com
I only offer untracked due to the high cost for sending packages from Australia as the shop grows I plan on offering more options
Average delivery times vary from two weeks to 30 days for international orders but are subject to change depending on the current situation of the postal service
Order fulfilment and grading:
We don’t offer collectors grade as pins are hand made products! If I do have one or two I can list they’ll be put up separately!
If you’ve purchased a preorder item it will take at least one month or more to be made and shipped out. I’ll ship all items from multiple orders together if you want separate please leave a note you’re responsible for extra shipping costs.
You’re entitled too a refund until the point of delivery, if your order has been sent you may still request a refund but I won’t issue it until you’ve sent your order back you are responsible for return shipping costs only once it’s sent back will you receive the refund
Missing parcels/delivery delays
I’m sorry I can’t help much with this once a package is sent out it’s out of my hands, I’ll possibly be able to offer a partial refund minus delivery or a replacement if I have stock available but it’s just an unfortunate thing that happens
Like above it’s out of my hands if an item is damaged during delivery I do my best to securely pack everything inside to avoid this happening.